The Facebook Messenger customer chat plugin allows you to instantly communicate with your website visitors via instant messaging. It allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Facebook Messenger.
By adding the Facebook customer chat plugin to your website, your customers can chat with you via Facebook Messenger in real-time right on your website. The chat simply appears within their browser window. Hence, they don’t have to navigate to Facebook Messenger to send you a message anymore.
By offering your website visitors a convenient way to communicate with your business through the Facebook Messenger customer chat plugin, you’ll be able to:
By offering your website visitors a convenient way to communicate with your business through the Facebook Messenger customer chat plugin, you’ll be able to:
- Answer questions about your product or service.
- Provide visitors with more relevant and helpful information.
The Facebook customer chat plugin automatically loads recent chat history between the person and your business, meaning recent interactions with your business on messenger.com, in the Messenger app, or in the customer chat plugin on your website will be visible. This helps create a single experience for your customers, and enables you to continue the conversation even after they have left your webpage.
With Messenger chat, though, you can start a conversation on desktop and then continue it on your mobile device with Messenger at a later date or time.. Any messages sent through the Messenger chat widget on your website will automatically appear in your Facebook page Inbox. You can also read and reply to website visitors’ messages on your mobile device through the Facebook Page Manager app.
Facebook doesn’t charge you anything to install this customer chat widget. You don’t even need to have a Messenger bot. The only requirement is a Facebook page.
If you don’t have a support team to reply to customer questions, build a Facebook Messenger chatbot to power your Messenger customer chat widget and answer basic FAQs.
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